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EDGE26: Challenges Credit Unions Have Adopting AI Today

As artificial intelligence continues to gain momentum across the financial services industry, many credit unions are still determining how to adapt it securely and strategically. Hugh Smallwood, CTO at Optiri, and Mike Lawson discuss the opportunities, challenges and considerations organizations should address as they begin their AI journey. 

During the conversation, Hugh shared insights on common barriers to AI adoption, the advantages of leveraging tools like Microsoft Copilot within a controlled environment, and the importance of establishing strong governance before deployment. He also discussed the growing impact of shadow AI and why fostering a "think with AI first" mindset can help organizations unlock value while maintaining security, compliance, and operational control.